Under our warranty, we’ve got your back. This means that for 3 months from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.

We work with top artisans to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the warranty coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent post or broken necklace), improper use or storage of your product, and any modification to your product done by a third party outside of Born To Glam.

Please send us an email to info@borntoglam.com with the following details.

• Order number
• Name of the product
• Brief description of the damage and location of it
• Clear photos of the product (1 photo of the entire item and 1 close-up of the defect area)

Important

1. Items purchased through a third-party vendor (outside of borntoglam.com.com are not covered under our warranty. Please reach out to the company the items were purchased from.

2. We do not recommend having our products worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.

3. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.

4. Promotional products may be excluded from our warranty policy.

Items ship USPS, Fedex, or UPS with tracking and typically leave our warehouse within 12 hours. Track your order status online. Delivery time based on shipping method selected at checkout. Expedited delivery typically 2-3 days. Regular delivery usually 5-8 days.

Need it sooner? Send us an email and we will do everything we can to accomodate rush requests.

Discount codes can be applied in the Promo Code field in the Checkout screen and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.

We do! You can connect with us here: Wholesale